CUSTOMER INFORMATION
Delivery - draft
Business details and operating terms must be completed and reviewed before orders open.
DRAFT - delivery service not yet configured. Dispatch origin, shipping prices and delivery times have not been confirmed. The preview makes no promise of free delivery, UK stock or next-day dispatch.
Where we deliver
[LIST CONFIRMED DESTINATIONS, INCLUDING ANY DIFFERENCES FOR NORTHERN IRELAND, ISLANDS, HIGHLANDS AND REMOTE POSTCODES.] Availability must be reflected in the Shopify shipping zones, not only in this page.
Dispatch and arrival
Orders dispatch from [ACTUAL COUNTRY / COUNTRIES]. Processing normally takes [VERIFIED PROCESSING RANGE AND WORKING-DAY DEFINITION]. Delivery after dispatch normally takes [VERIFIED TRANSIT RANGE BY DESTINATION]. [STATE ORDER CUT-OFFS OR EXCLUSIONS ONLY IF CONFIRMED.] Show any longer or product-specific lead time before payment. Unless another delivery period is agreed, the usual legal maximum is 30 days.
Delivery charges
[INSERT VERIFIED RATE TABLE AND ANY FREE-DELIVERY THRESHOLD.] Your checkout total must include the delivery charge applicable to the order. [CONFIRM IMPORT TAX / DUTY RESPONSIBILITY AND WHETHER ALL SUCH CHARGES ARE INCLUDED; DO NOT LEAVE THE CUSTOMER WITH UNDISCLOSED CHARGES.]
Tracking and separate parcels
[CONFIRM CARRIERS AND WHETHER TRACKING IS PROVIDED.] If products may arrive separately, explain that before purchase and confirm whether there is any effect on the agreed delivery schedule. Do not assume all products share the same supplier or dispatch location.
Delays, missing parcels and damage
Contact [CUSTOMER SERVICE EMAIL] with your order reference if an expected delivery has not arrived or arrives damaged. We will investigate with the fulfilment provider and explain the next step. A carrier investigation must not be used to remove your rights to a remedy. If timely delivery is essential, tell us before ordering so we can confirm whether the requirement can be met.
Changing an address
Contact us as soon as you notice an address error. We will confirm whether a change remains possible. [CONFIRM HOW ADDRESS CHANGES ARE HANDLED BEFORE AND AFTER DISPATCH.]